FAQ

The easiest way to start the cake ordering process is to fill out our contact form, here on our website! You may also email us at [email protected] or call (980)262-3962. Please be as specific as possible so we have enough information to get you an accurate price.  Include reference photos or ideas, as well as how many people you will need to serve. We will then contact you to discuss your order and set up a consultation or tasting if needed. 

Every cake is custom designed so we do not have set prices.  Our cakes are priced according to size and complexity. Some factors that affect the price include fondant or chocolate decorations, detailed piping, painting, airbrushing and other time consuming elements.

Visit our Custom Cake & Wedding Cake pages for more info!

Wedding cakes: Reservations are made on a first come, first serve basis. There is a 50% non-refundable deposit to reserve your date. This number is based on your invited guest number. Once you have your final count (minimum 3 weeks before reservation), we will adjust the second half of your payment based on your final wedding count. 

The deposit will be applied to the final price of your cake. Payment is due in full 2 weeks prior to the event date.

Custom cakes: Reservations are made on a first come, first serve basis. There is a 50% non-refundable deposit to reserve your date. Payment is due in full 48 hours prior to the event date. Deposits are non-refundable, but with 1 weeks written notice, are able to be moved to another date.

After you contact us via our contact form, email, or phone, we will set up a time for you to have a consultation & tasting during our business hours. Tastings for non-wedding orders are also welcome. 

Tastings are included in your wedding reservation. If you would like to experience a tasting before you make a reservation, one can be arranged for only $20. During your tasting you will be able to taste three different cakes and three buttercreams.

As soon as you know you want a cake, of course! Bookings are made on a first come, first serve basis. We are a custom cake studio and are limited in the number of events we can handle each week. We encourage that wedding cake orders are placed at least 2-3 months in advance and all other orders placed at least 2 weeks in advance. Each cake we create is completely custom from start to finish, which means we do not typically have any pre-made cakes for sale, and cannot complete cake orders placed day of.  If your request is not within the recommended time frame, we just require 48 hours for any customized order. Do not hesitate to contact us as we do occasionally have last minute openings.

While it is usually not a problem for our clients to pick-up smaller cakes from our shop, self-transporting any cake is at your own risk. We do not recommend picking up cakes stacked over 2 tiers tall, or travel with any cake more than 3 hours. If you do choose to pick up your cake please make sure you have someone to hold the cake or a clean vehicle with a flat surface to place the cake.  We are not responsible for any damage that may occur to any client-transported cake once it is in your care. 

For wedding cakes, delivery fee is included up to 15 miles, and for any other order it is on a case to case basis. This would also be subject to delivery fee based on distance.

For single tiered cakes, you are able to alternate the layers with different flavors. If you are choosing a multi-tiered cake, we are more than happy to do the tiers different flavors, just ask!